Returns Policy


RETURNS POLICY

If in the unlikely circumstance you need to cancel an order or return an item(s)

please Email us iconicc.boutique@outlook.com

or contact via Instagram Direct message (preferred) @iconicc.boutique.

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Iconicc Boutique for a full refund (excluding shipping).

Order cancellations must be made in writing, quoting your order number, BEFORE the order is fulfilled & dispatched.

If however your order has already been processed, you will need to return the order to us.

Please read the Return or Exchange an item section below.

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original unworn condition within 7 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / style if preferred. If Item(s) have been purchased through a discount code or at sale price, item(s) can only be replaced and NOT refunded. However delivery charges are only refundable if you have received goods that are are faulty and a refund is made.

Iconicc Boutique has the right to refuse any improper returns when then item(s) are not sent back in the original condition. You will be notified of this via email or phone call when necessary. 

Please Note - 

  • earrings and swimwear cannot be returned for health and hygiene reasons.
  • special order items are non refundable 

For overseas customers, particularly Australia/New Zealand, due to waiting long waiting periods for shipping crediting sales back or in-store credit can be made available on request. 

Please note:

The item (s) is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and is trackable.


The cost of returning the item to us is your responsibility. 

The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

 

*in your return parcel Please include

your order number & full name (as per order)

whether you want a swap/refund (if swapping please add what to)

in your parcel and send it to: 

Iconicc Boutique
11 Ambion Way
Hinckley
Leicestershire
LE10 1JH

UK

The item is the customers responsibility and will only be replaced/refunded upon receipt so we advise if returning an item please send tracked & signed.

If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.

I haven't Received my order:


If your order has taken longer than a week (after dispatch email) to arrive (UK) two weeks (International) from dispatch, feel free to contact us and we will be able to inform you further.

I received the wrong item:

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.