If in the unlikely circumstance you need to cancel an order or return an item(s)
please Email us firstname.lastname@example.org
or contact via Instagram Direct message (preferred) @iconicc.boutique.
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Iconicc Boutique for a full refund (excluding shipping).
Order cancellations must be made in writing, quoting your order number, BEFORE the order is fulfilled & dispatched.
If however your order has already been processed, you will need to return the order to us.
Please read the Return or Exchange an item section below.
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original unworn condition within 7 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / style if preferred. If Item(s) have been purchased through a discount code or at sale price, item(s) can only be replaced and NOT refunded. However delivery charges are only refundable if you have received goods that are are faulty and a refund is made.
Iconicc Boutique has the right to refuse any improper returns when then item(s) are not sent back in the original condition. You will be notified of this via email or phone call when necessary.
Please Note -
- earrings and swimwear cannot be returned for health and hygiene reasons.
- special order items are non refundable
For overseas customers, particularly Australia/New Zealand, due to waiting long waiting periods for shipping crediting sales back or in-store credit can be made available on request.
The item (s) is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and is trackable.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
*in your return parcel Please include
your order number & full name (as per order)
whether you want a swap/refund (if swapping please add what to)
in your parcel and send it to:Iconicc Boutique